Founded in the United States in 1996, iHerb serves customers in over 180 countries worldwide. Orders are delivered directly from our strategically located logistics centres across the US, South Korea, Hong Kong and Saudi Arabia, helping ensure speedy and reliable delivery.
General Information
Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.
Why might you see customs duty and discount at checkout?
At iHerb, we understand customers do not want surprise costs. That's why we reimburse any applicable customs duties through a discretionary discount applied at checkout if your order exceeds €10. Customs duties are displayed for transparency.
From July 2026, a €3 customs duty applies to certain goods imported from outside the EU in parcels valued under €150. This duty is part of new EU customs rules designed to create fairer competition, strengthen product compliance checks, and support customs processing for the growing volume of international e-commerce shipments.
The €3 customs duty applies per customs product category, not per iHerb product category. If your order contains multiple products that belong to the same customs product category, only one €3 customs duty will apply. If your order contains products that belong to different customs product categories, more than one €3 customs duty may apply depending on the number of categories represented in your order.
Example: If your order contains three supplements that all belong to the same customs product category, a single €3 customs duty will apply. If your order contains supplements, skincare products, and pet products that fall into three different customs product categories, customs duties of up to €9 will apply (€3 per category)'
Very occasionally customs duties may unintentionally be applied. If this happens please contact customer service.
VAT
iHerb is registered with the Import One Stop Shop (IOSS), which facilitates the collection, declaration, and payment of VAT for distance sales of imported goods valued under €150.
All iHerb orders are currently shipped from the United States, and product prices already include applicable VAT.
Customs Information
For information about customs, import duties, etc., visit: Irish Tax and Customs, Taxation and Customs Union.
Shipping
All iHerb orders are shipped out from our US warehouses to your country by Air Freight.
The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.
Starting July 1st 2021, the EU ended the low-value consignment relief for shipments equal to or less than €22 for goods to the EU from outside the EU based on arrival date. From July 1st 2021, based on the order date, iHerb is registered in the Import One Stop Shop (IOSS) and will collect, declare, and pay the VAT to the tax authorities for distance sales of imported goods with a value not exceeding €150.
GLS: Duties, Taxes, and Fees Prepaid. All duties, taxes, and import fees are pre-collected at the time of checkout to expedite customs clearance; no further payments are required at the time of delivery.
All orders shipped by this carrier are cleared in the Netherlands and will be subject to import and tax regulations of the Netherlands.
For shipping-related inquiries regarding GLS orders, please contact the GLS Customer Service at https://gls-group.com/IE/en/contact/
An Post: Duties, Taxes, and Fees Prepaid! All duties, taxes, and import fees are pre-collected at the time of checkout to expedite Customs Clearance; no further payments are required at the time of delivery.
For shipping related inquiries regarding An Post orders, please contact the An Post Customer Service at https://www.anpost.com/Help-Support/Contact-Us.
All orders shipped by this carrier are cleared in the Netherlands and will be subject to import and tax regulations of the Netherlands.
For shipping-related inquiries regarding DPD orders, please contact DPD via their website: https://www.dpd.ie/parcel-tracking-support/.
Restrictions
At iHerb, we respect the rules and regulations of each government and do our best to block prohibited products from our site. However, the regulations can change frequently, and therefore we strongly recommend customers conduct due diligence to ensure the products that you are importing are permitted in your country. See also iHerb’s Terms of Use.
Contact Us
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